The Loot Box Company Terms and Conditions
Last Updated: September 14, 2025
Welcome to The Loot Box Company! These Terms and Conditions (“Terms”) govern your use of our website, www.lootboxco.com (“Website”), and your purchase of products from The Loot Box Company (“we,” “us,” or “our”). By accessing our Website or making a purchase, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.
1. General
These Terms apply to all users of the Website, including browsers, customers, and other visitors.
We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective upon posting to the Website. Your continued use of the Website after changes constitutes acceptance of the updated Terms.
You must be at least 18 years old or have the consent of a parent or guardian to use our Website or make purchases.
2. Use of the Website
Permitted Use: You may use the Website for lawful purposes only, such as browsing, purchasing products, or contacting us. You agree not to use the Website for any illegal or unauthorized purpose, including but not limited to violating intellectual property rights, transmitting harmful code, or engaging in fraudulent activity.
Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately at cs@lootboxco.com if you suspect unauthorized use of your account.
Website Availability: We strive to keep the Website accessible but do not guarantee uninterrupted access. We may suspend, modify, or discontinue the Website at any time without notice.
3. Products and Orders
Product Descriptions: We make every effort to ensure that product descriptions, images, and prices on our Website are accurate. However, we do not guarantee that all information is error-free, and we reserve the right to correct errors or cancel orders affected by such errors.
Order Acceptance: All orders are subject to our acceptance. We may refuse or cancel an order for any reason, including product unavailability, pricing errors, or suspected fraud. If an order is canceled, we will notify you and refund any payments made.
Pricing and Taxes: Prices are listed in USD and exclude shipping costs and applicable taxes, which will be calculated at checkout. You are responsible for any applicable sales taxes, duties, or fees unless otherwise stated.
Payment: We accept payments through the methods listed on our Website. You agree to provide accurate payment information and authorize us to charge the total amount, including taxes and shipping, to your chosen payment method.
4. Shipping and Delivery
Shipping Policy: Shipping details, including costs, estimated delivery times, and available methods, are provided at checkout and on our Website. We are not responsible for delays caused by third-party carriers or circumstances beyond our control (e.g., weather, customs delays).
Risk of Loss: Risk of loss and title for products pass to you upon delivery to the shipping carrier.
5. Returns and Refunds
Our return policy allows eligible items to be returned within 180 days from the date of delivery, subject to the conditions outlined in our Return Policy, which is incorporated into these Terms by reference. Please review the Return Policy for details on eligibility, processes, and shipping costs.
Refunds will be issued to the original payment method within 7-10 business days of receiving and approving the returned item, excluding non-refunded shipping costs unless the return is due to our error.
6. Intellectual Property
All content on the Website, including text, images, logos, and designs, is owned by The Loot Box Company or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works of our content without our express written permission, except for personal, non-commercial use as permitted by law.
7. User-Generated Content
If you submit reviews, comments, or other content to our Website, you grant The Loot Box Company a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display such content for promotional or operational purposes.
You agree not to submit content that is unlawful, defamatory, obscene, or infringing on third-party rights. We reserve the right to remove or edit user-generated content at our discretion.
8. Limitation of Liability
To the fullest extent permitted by law, The Loot Box Company, its affiliates, and their respective officers, directors, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or purchase of products, even if advised of the possibility of such damages.
Our total liability for any claim arising from these Terms or your use of the Website shall not exceed the amount you paid for the product(s) giving rise to the claim.
We are not responsible for damages caused by factors beyond our control, including but not limited to shipping delays, product unavailability, or third-party actions.
9. Warranties and Disclaimers
Products: Products are provided “as is” with no warranties beyond those expressly stated in our Return Policy or required by applicable law. We disclaim all implied warranties, including warranties of merchantability or fitness for a particular purpose, to the extent permitted by law.
Website: The Website is provided “as is” without warranties of any kind, including accuracy, reliability, or uninterrupted access.
10. Indemnification
You agree to indemnify and hold harmless The Loot Box Company, its affiliates, and their respective officers, directors, and employees from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from your violation of these Terms, misuse of the Website, or infringement of third-party rights.
11. Privacy
Your use of the Website and purchases are subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review it to understand how we collect, use, and protect your personal information.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Indiana, without regard to its conflict of law principles.
Any disputes arising from these Terms or your use of the Website shall be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Indiana under the rules of the American Arbitration Association. You waive any right to participate in a class action lawsuit or class-wide arbitration.
13. Termination
We reserve the right to terminate or suspend your access to the Website or your account at any time, without notice, for conduct that violates these Terms or is harmful to our business or other users.
14. Force Majeure
The Loot Box Company is not liable for delays or failures to perform obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, strikes, or governmental actions.
15. Contact Us If you have questions about these Terms or need assistance, please contact us:
Email: cs@lootboxco.com

Phone: (812) 316-6585
Hours: Monday–Friday, 9 AM–5 PM CST
Address: Mulberry St, Mount Vernon IN 47620
Website: www.lootboxco.com/contact
16. Miscellaneous
Entire Agreement: These Terms, along with our Return Policy and Privacy Policy, constitute the entire agreement between you and The Loot Box Company regarding your use of the Website and purchases.
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
No Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.