Frequently Asked Questions - The Loot Box Company

Welcome to The Loot Box Company’s FAQ! We’re here to answer your questions about shopping our exciting loot boxes, collectibles, and electronics accessories. If you don’t find what you need, contact our team for personalized help.

1. What does The Loot Box Company sell? We offer a variety of mystery loot boxes, collectibles, and electronics accessories. Each loot box contains surprise items like gaming gear, pop culture memorabilia, or tech gadgets. Browse our full range at www.lootboxco.com/collections/all.

2. How do I place an order?

Visit www.lootboxco.com and browse our products.

Add items to your cart, proceed to checkout, and enter your shipping and payment details.

You’ll receive a confirmation email with your order number. Track your order at www.lootboxco.com/track-order.

3. What payment methods do you accept? We accept major credit/debit cards, PayPal, and other methods listed at checkout. All payments are secure via HTTPS. See our Terms and Conditions for details.

4. How can I track my order?

After your order ships, you’ll receive a tracking number via email.

Visit www.lootboxco.com/track-order, enter your order number and email, and view real-time updates (e.g., processing, shipped, delivered).

Typical processing takes 1-3 business days; US shipping takes 3-7 days (standard) or 1-3 days (expedited).

5. What is your return policy? We offer a generous 180-day return window for eligible items (unused, in original packaging). Returns are free if due to our error (e.g., defective or wrong item). Customers cover return shipping otherwise. Full details are in our Return Policy.

6. Can I cancel or modify my order?

Orders can be canceled or modified before shipping. Contact us at lootboxcompanycs@gmail.com

or (812) 316-6585 within 24 hours of placing your order.

Once shipped, orders follow our Return Policy.

7. Do you ship internationally? Yes! We ship to many countries. International orders take 7-21 business days plus customs processing. Customers are responsible for duties and taxes. Check shipping details at checkout or contact us for specifics.

8. What if my order arrives damaged or incorrect?

Contact us within 7 days of delivery at lootboxcompanycs@gmail.com with photos and your order number.

We’ll provide a prepaid return label and process a replacement or refund per our Return Policy.

9. Can I pick up my order in person? In-store pickup may be available at our Indiana location. Contact us at (812) 316-6585 to confirm availability. Visit www.lootboxco.com/contact for our address and hours.

10. Where are you located? Our headquarters is in Indiana:

Address: Mount Vernon IN 47620

Hours: Monday–Friday, 9 AM–5 PM CST

See our Store Location page for details.

11. How do I search for products on your site? Use the search bar on our Search Results page to find loot boxes, collectibles, or accessories. Try keywords like “mystery box” or “gaming collectibles.” Can’t find something? Email us for help.

12. Are loot boxes random? Yes, our mystery loot boxes contain randomized items for a fun unboxing experience. Each box guarantees a minimum value and includes items like collectibles or tech accessories. Product descriptions list possible contents for transparency.

13. How is my personal information protected? We take privacy seriously. Your data (e.g., payment, shipping details) is handled securely per our Privacy Policy. We don’t share your information except as needed for order fulfillment.

14. What if I have a subscription box? If you’ve subscribed to a recurring loot box, you can manage or cancel your subscription in your account or by contacting us. Billing and shipping details are in your confirmation email and our Terms and Conditions.

15. How do I contact customer support? Reach out anytime:

Email: lootboxcompanycs@gmail.com

Phone: (812) 316-6585

Hours: Monday–Friday, 9 AM–5 PM CST

Website: www.lootboxco.com/contact

We aim to respond within 24–48 hours.

Still Have Questions? If your question isn’t answered here, let us know! Visit our Contact page or check our Terms and Conditions for more details.